SpanVoyage · Support
Need a hand?
Have a question about the game, a purchase or restoring access? Find answers below or contact our team.
Contact supportFrequently asked questions
What does buying the full campaign unlock?
The one-time purchase unlocks the 54 additional levels. You can then play all 66 levels in any order. Stars are not awarded automatically.
How do I restore my purchase?
Use the same Apple or Google account you used for the purchase. From the progress screen, open the campaign and purchases section and select the option to restore purchases. You can also restore purchases from the purchase screen. Purchases cannot be transferred between Apple and Google.
The store is unavailable
Check your internet connection and that you’re signed in to the store, then restart the game. Levels you already have access to remain available. If the problem persists, send support your device model, game version and the error message. Do not include passwords or payment details.
How do I return to the home screen?
During a level, open the Pause menu and choose to return home or exit the level.
Where is my progress saved?
On your device. Uninstalling the game or clearing its data may erase progress. Restoring a purchase restores access to paid content, not stars or bridges you built.
How do I request a refund?
Use the support service of the store that processed your purchase: Apple or Google Play. The store’s terms and your statutory rights apply.